Policies
Privacy Policy
Last updated March 16, 2026
1. Information We Collect
We collect information you provide directly — such as your name, email address, password, and date of birth (used for BaZi readings). When you make a purchase, payment information is processed by our third-party payment provider; we do not store full card details. We also collect standard usage data (pages visited, device type, IP address) via server logs and analytics tools.
2. How We Use Your Information
We use your information to operate and improve our services, process orders, send transactional emails (receipts, shipping updates, email verification), and generate your personalized BaZi profile. We may also send you product and promotional updates — you can opt out at any time.
3. Sharing Your Information
We do not sell your personal data. We share data only with service providers who help us operate (e.g. hosting, payment processing, email delivery) under strict confidentiality agreements, or when required by law.
4. Cookies & Tracking
We use essential cookies to keep you signed in and remember your preferences. We may use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as expected.
5. Data Retention
We retain your account data for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time by contacting us.
6. Security
We use industry-standard measures (TLS encryption, hashed passwords) to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to certain processing. To exercise these rights, email us at hello@pairpair.ai. California residents may have additional rights under the CCPA.
8. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with their data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or a notice on the site. Continued use of our services after changes take effect constitutes acceptance.
10. Contact
Privacy questions or requests? Reach us at hello@pairpair.ai.